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PS 102 – Chapter 7 – An Introduction to Defendant Instructed Service Case Law

An instructed service is rather rare and always dangerous from a liability point of view. Here is a brief outline of how this type of service can come about.

  • You receive instructions from someone you are attempting to serve.
  • The instructions detail how those documents can be served.
  • You then follow those instructions exactly as provided.

The courts have allowed for defendants to give instructions of this type to process servers and, as long as the process server follows those instructions, the service has been held valid. But the number of things which can go wrong is immense!

The most obvious danger is that the defendant who gave you the instructions tells a different story to the court and claims he never gave you any such instructions in the first place. Without proof to substantiate your side of the story, such as an e-mail or fax or audio recording, the court will probably take him at his word and the service deemed invalid.

So then, under what circumstances might this type of service be made? The answer is, under conditions where no other means of service can be made. Following are a couple of examples.

Example #1

The man you are attempting to serve is leaving town and won’t be back until after the expiration of the statute of limitations. You manage to get him on the phone and he instructs you to take the papers to his office and leave them with his personal secretary. He gives you the address of his office and the name of the secretary. You follow his instructions precisely.

Example #2

You’ve made a number of attempts to serve a woman but she has been avoiding you in a variety of ways. She leaves a note for you on her front door. The note says for you to call her and provides her telephone number. You call and she tells you she will never answer the door and instructs you to leave the documents under her front door mat where she can get them later. You follow her instructions precisely.

So long as you can support your side of the story an appellate court will probably accept these as valid serves.